Last updated: [Date]
At [Your Company Name], customer satisfaction is our top priority. This Refund Policy explains how refunds and returns are handled.
1. Eligibility for Refunds
You may request a refund if:
The product is damaged or defective upon delivery
You received the wrong product
The product is unused and in original packaging
Refund requests must be made within 7 days of receiving the product.
2. Non-Refundable Items
Refunds will not be provided for:
Used or opened products
Products damaged due to misuse
Items purchased on sale or promotion (unless defective)
Digital products or downloadable items
3. How to Request a Refund
To request a refund, please contact us with:
Your order number
Reason for refund
Photo or video proof (if the item is damaged or incorrect)
Contact us at:
📧 [your@email.com
]
📞 [your phone number]
4. Refund Processing Time
Once your request is approved:
Refunds will be processed within 5–7 business days
Refunds will be issued through the original payment method
For Cash on Delivery (COD) orders, refunds will be sent via bank transfer or store credit.
5. Return Shipping
Customers are responsible for return shipping costs unless:
The product is damaged
The wrong item was delivered
In such cases, return shipping will be covered by [Your Company Name].
6. Exchange Policy
You may request an exchange instead of a refund if the product is available in stock.
7. Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time without prior notice. Changes will be posted on this page.
8. Contact Us
If you have any questions about this Refund Policy, please contact us:
📧 Email: [your@email.com
]
📞 Phone: [your phone number]
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