Organic Ghor BD (Arish Square Limited) is committed to protecting your personal information. This policy explains how we collect, use, store, and protect your data when you interact with us via Facebook, Messenger, phone, WhatsApp, website (organicghorbd.com), or any other channel.
Information We Collect
Full name
Phone number and WhatsApp number
Delivery address (district, division, area)
bKash number (for refund processing only)
Order history and product preferences
Communication records (Messenger, phone, WhatsApp)
Facebook profile information when interacting with our page
How We Use Your Information
- Processing and confirming orders
- Arranging delivery via Pathao Courier
- Customer support and complaint resolution
- Processing refunds via bKash
- Order updates, delivery notifications, and tracking
- Product and service improvement
- Promotional campaigns (with your consent)
- Information Sharing
We never sell, trade, or rent your personal information. Information is shared only with:
- Courier Partners: Name, phone, and address shared with Pathao Courier for delivery only
- Payment Processing: bKash number used exclusively for approved refunds
- Legal Requirements: Disclosed if required by Bangladesh law or government authorities
Data Security
We take reasonable measures to protect your data from unauthorised access. Customer data is stored securely with access restricted to authorised team members only.
Your Rights
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your data (processed within 30 working days)
- Opt out of promotional communications
- Withdraw consent for data processing
Cookies & Tracking
Our website may use cookies and tracking technologies (Facebook Pixel, TikTok Pixel) to improve browsing experience and deliver relevant advertisements. You can manage cookies through your browser settings.
Children’s Privacy
Our products and services are not directed at individuals under 18. We do not knowingly collect data from minors.
